As the aviation industry looks to restart, the Duty Free World Council DFWC asked stakeholders in the DF&TR industry to contribute to a survey to determine how DF&TR stores can reopen in a way that inspires customer confidence and places the health and safety of passengers and colleagues at the front of mind.

A paper setting out a blueprint for DF&TR stores recovery airside at airports has need drawn up from responses from over 300 stakeholders. These guidelines reflect broad consensus from across the industry but may vary depending on national regulations and the epidemiological assessment in each country.