COVID-19 The Industry Response & Framework Recovery Protocol

The current pandemic has had a devastating effect on travel across the globe and as the world’s transport routes have shut down duty free sales have declined precipitously.

The Council, and its members, are leading requests for specific support measures for the duty free and travel retail industry. We are actively engaging with global, regional, and national bodies to ensure the important contribution our industry makes to the aviation, maritime and broader travel and tourism industries is fully appreciated.

Industry sales exceed US$ 60 bn annually. Revenues from Duty Free & Travel Retail sales are the number one source of non-aeronautical revenues earned by airports world-wide and on average account for over 40% of such revenue. Our industry supports an estimated 650.000 jobs and contributes US$35 bn. to global GDP.

Our channel is distinct from sales channels in domestic markets, which are often the beneficiaries of support initiatives either not extended to, or inappropriate for the specific needs of our industry. Additionally, the impact on and recovery phase of our industry is expected to be longer and deeper than the domestic retail channels.

The current pandemic has had a devastating effect on travel across the globe and as the world’s transport routes have shut down duty free sales have declined precipitously. The Council, and its members, are leading requests for specific support measures for the duty free and travel retail industry. We are actively engaging with global, regional, and national bodies to ensure the important contribution our industry makes to the aviation, maritime and broader travel and tourism industries is fully appreciated.

RETAIL OPERATIONS RECOVERY


Following broad industry consultation the Council has published a set of protocols to guide the safe re-opening of duty and tax free stores as travel recovers.


A copy of the blueprint is available to download here.
 
The Duty Free World Council Academy (DFWCA) has created a training course provides industry front line sales staff with guidelines on how they can ensure their safety and that of their customers as duty and tax-free stores re-open around the world.
The online course is offered free of charge and all industry retailers are encouraged to avail of this course to ensure that all industry front line staff have the knowledge on how they can safely return to work and welcome customers in a safe store environment.
More details are available on our Academy page
https://www.dutyfreeacademy.com/dfwc-academy-return-to-work-best-practice-course/ 

FRAMEWORK RECOVERY PROTOCOL
As the aviation industry looks to restart, the Duty Free World Council DFWC asked stakeholders in the DF&TR industry to contribute to a survey to determine how DF&TR stores can reopen in a way that inspires customer confidence and places the health and safety of passengers and colleagues at the front of mind.
 
A paper setting out a blueprint for DF&TR stores recovery airside at airports has need drawn up from responses from over 300 stakeholders. These guidelines reflect broad consensus from across the industry but may vary depending on national regulations and the epidemiological assessment in each country.
 
A copy of the blueprint is available to download here.

The Duty Free World Council Academy (DFWCA) has created a training course which will provide industry front line sales staff with guidelines on how they can ensure their safety and that of their customers as duty and tax-free stores re-open around the world.
The online course is offered free of charge and all industry retailers are encouraged to avail of this course to ensure that all industry front line staff have the knowledge on how they can safely return to work and welcome customers in a safe store environment.
To obtain your company unique login please go to https://www.dutyfreeacademy.com/dfwc-academy-return-to-work-best-practice-course/ More details are available on our Academy page.

DFWC Webinars the Route to Recovery

On September 17th. the Council held a webinar “Route to Recovery” to update the industry of the market conditions and the latest advocacy work undertaken.

Copies of the presentations can be downloaded here:

DFWC Presidents Presentation

Regional Association’s Presentations

Aviation Industry Update – ACI

Cruise Industry – MSC Cruises

On June 3rd. the Restart and Recovery webinar, the first DFWC event, was held.

DFWC WEBINAR
The DFWC webinar held June 3rd. 2020 received very positive feedback from across the industry. Keynote presentations by DFWC President, Ms. Sarah Branquinho and ACI World, Director of Economics, Mr. Patrick Lucas. The duty free and travel retail regional associations also gave regional updates.

Copies of the presentation can be downloaded here:
DFWC President’s Presentation
ACI World Director Economics Presentation
Regional Presentations


For a full recording of the event click here.

Listed below are a selection of the communications issues by the Council and its members advocating the interests of our industry at this critical time.

DFWC
DFWC Retail Operations Recivery Protocols July 2020
DFWC Urgent Call to action for retailers across the globe
Joint Call with ACI World for shopping on arrival and increase in some duty free allowances
Joint letter Heads of Government of the G7, together with Australia, South Korea and Spain. Copy of letter sent to UK Gov.
DFWC Letter and to ICAO with recommended operational steps for reopening duty free retail outlets May 2020
ICAO Cart (Council Aviation Recovery Task Force) Report
ACI World Predicted global impact of COVID-19 on airport industry May 5
ACI World Relief measures to ensure the survival of the airport industry April
Advisory Note to the industry
InterVISTAS – ACIEurope – Scenarios for Recovery April 23
Letter to ACI World March 19
Letter to UNWTO Global Tourism Crisis Committee April 9
WTTC Brief April 15
WTTC Overview of policy responses supportive of travel & tourism April 15

APTRA
Request for Support to APAC Governments March 2020
Letter to Airport CEOs Appeal for Support Covid19 April 2020
Letter to Members Covid19 Measures April 2020
Members COVID-19 Update March 31

ASUTIL
Joint Statement issued with Airports Council International – Latin America & Caribbean (ACILAC) – April 2020
Joint Statement issued with the Brazilian National Association of Airport Concessionaires (ANCAB)

ETRC
COVID-19 Aviation Health Safety Protocol May 2020
ETRC welcomes EU Tourism and Transport Package May 2020
COVID-19 Aviation Health Safety Protocol May 2020
Letter to E.U. Commissioner for Transport March 17
Joint industry letter to EU Commissioner & Executive Vice President March 23
Letter to EU Transport Ministers April 24
Aviation Industry Joint Statement and Press Release April 3
Position Paper COVID-19 April

FDFA
FDFA April 2020 Update

IAADFS
Joint industry letter to House of Representatives June 2020

TFWA
Joint Letter with AFCOV to French Prime Minister – March 2020
Corporate response to the pandemic by TFWA members

© all rights reserved DFWC

DFWC members