News
DFWC KPI Monitor underlines the need to refocus on customer satisfaction drivers
Responsible Retail Training Programme goes global with APTRA and DFWC
DFWC KPI monitor underlines the importance of engaged sales staff in Duty Free shops
DFWC KPI monitor shows Travel Retail Exclusives essential to Duty Free shoppers
Press Release: Duty free differential emerges as key satisfaction driver in latest DFWC KPI monitor.
DFWC KPI Monitor reveals novelties in duty free continue to drive shopper satisfaction
New security measures for passengers departing from Australian airports carrying powder-like substances
DFWC Press statement re USA powder measure
New security measures for US-bound passengers carrying powder-like substances
Duty free differentiation shines in DFWC KPI Monitor Q1 2018
DFWC KPI Monitor Q4 2017
DFWC KPI Monitor Q4 2017
February 2018
DFWC KPI Monitor Q3 2017
DFWC KPI Monitor Q3 2017
October 2017
A Professional Standard for a Tobacco product category specialist by DFWC Academy
Professional Standard for a Fragrance product category specialist by DFWC Academy
Professional Standard for a Sales Assistant
Value perception under the spotlight in DFWC Q2 KPI Monitor
Latest DFWC KPI Monitor underlines the importance of differentiation
Duty Free World Council Meets in Orlando
DFWC Academy launches Industry-wide Consultation on Draft Professional Standards
Latest DFWC KPI Monitor reveals new data on technology usage among global shoppers
DFWC and TRT agree to end collaboration on DFWC Academy project
DFWC Global Shopping Monitor demonstrates importance of design and ambiance
Shopping experience and duty free exclusives highlighted in latest DFWC Global Shopping Monitor
False Allegations regarding Colombo Bandaranaike Airport’s concession process challenged by DFWC
DFWC Shopping Monitor highlights service levels
DFWC Shopping Monitor highlights service levels
26 April 2016
DFWC research states need to improve technology offer
DFWC research states need to improve technology offer
27 April 2016
DFWC research highlights importance of good service
DFWC research highlights importance of good service
27 April 2016
Latest DFWC Global Shopping Monitor emphasizes room of improvement for technology offer and sense of place
DFWC study emphasises European airports’ reliance on retail
DFWC Impact Study will be a vital tool for industry
DFWC Impact Study will be a vital tool for industry
30 March 2016
DFWC report highlights importance of travel retail to wider European economy
Industry reaches milestone with release of economic impact report
Industry supports proposed Duty Free and Travel Retail Academy
Industry ‘Task Force’ supports Duty Free and Travel Retail Academy
27 February 2015
'Task Force' supports worthy Academy Drive
26 February 2015
Frank O’Connell: Research and impact studies among World Council priorities
Duty Free World Council database and study to aid lobbying efforts
Duty Free World Council database and study to aid lobbying efforts
29 September 2014
DFWC to create ‘global database’
DFWC to create ‘global database’
27 September 2014
Duty Free World Council to build global industry database
Duty Free World Council to build global industry database
15 September 2014
Duty Free World Council ‘up and running’
Duty Free World Council ‘up and running’
23 May 2014
Duty Free World Council is born at IAADFS
Duty Free World Council is born at IAADFS
17 March 2014
