News
(a separate page on this site is dedicated to COVID-19 related items)
Duty Free World Council and ACI World forge new training partnership
The Duty Free World Council and Airports Council International (ACI) World have agreed to fostering a closer strategic partnership for training of front-line and management staff.
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July 2021
DFWC webinar “2021 – The Year of Recovery?”
The presentations and a full recording of the webinar held on February 3rd can be downloaded here:DFWC Presidents Presentation and regional Overviews | ACI Presentation | Full Recording of the webinar.
February 2021
The DFWC Quarterly Monitors have been temporarily suspended due to the COVID-19 pandemic impact on travel.
DFWC, TFWA and ACI call to UK Chancellor of the Exchequer to drop proposal to end airport tax free sales
DFWC and ICI issue a joint call for the Relaxation of duty free limits and the introduction of on-arrival duty and tax-free shopping
DFWC Academy launches Free “Return to Work” Training course
Return to Work Press Release
July 2020
DFWC Q1 KPI Monitor reveals Covid-19 impact on shopper behaviour amid global passenger satisfaction
DFWC welcomes the decision taken by the FCTC Secretariat to reschedule the next round of meetings until November 2021
Key WHO meetings rescheduled until 2021
April 2020
DFWC 2019 Annual KPI monitor report identifies novelty, variety and differentiation as long-term satisfaction drivers
DFWC Q1 KPI spotlights “Variety” and “value” emerge as key satisfaction drivers
DFWC Position Paper on WHO Protocol to eliminate the illicit trade in tobacco products MOP 2
MOP 2 - DFWC Position paper
January 2020
DFWC Calls on the Indian Government to maintain duty free allowances at existing levels
DFWC call to maintin DF Allowances in India
January 2020
“Variety” and “value” emerge as key satisfaction drivers in DFWC Q4 KPI Monitor
DFWC Q3 KPI Monitor highlights the importance of engaging with shopping planners prior to travel
Sarah Branquinho elected DFWC President
DFWC KPI Monitor underlines the need to refocus on customer satisfaction drivers
Responsible Retail Training Programme goes global with APTRA and DFWC
Duty Free World Council Academy to launch Certificate Course in Duty Free & Travel Retail
DFWC Academy Launch
May 2019
DFWC KPI monitor underlines the importance of engaged sales staff in Duty Free shops
DFWC KPI monitor shows Travel Retail Exclusives essential to Duty Free shoppers
Press Release: Duty free differential emerges as key satisfaction driver in latest DFWC KPI monitor.
DFWC KPI Monitor reveals novelties in duty free continue to drive shopper satisfaction
New security measures for passengers departing from Australian airports carrying powder-like substances
DFWC Press statement re USA powder measure
New security measures for US-bound passengers carrying powder-like substances
Duty free differentiation shines in DFWC KPI Monitor Q1 2018
A Professional Standard for a Tobacco product category specialist by DFWC Academy
Professional Standard for a Fragrance product category specialist by DFWC Academy
Professional Standard for a Sales Assistant
Duty Free World Council Meets in Orlando
DFWC Academy launches Industry-wide Consultation on Draft Professional Standards
DFWC and TRT agree to end collaboration on DFWC Academy project
False Allegations regarding Colombo Bandaranaike Airport’s concession process challenged by DFWC
DFWC study emphasises European airports’ reliance on retail
DFWC Impact Study will be a vital tool for industry
DFWC Impact Study will be a vital tool for industry
30 March 2016
DFWC report highlights importance of travel retail to wider European economy
Industry reaches milestone with release of economic impact report
Frank O’Connell: Research and impact studies among World Council priorities
Duty Free World Council to build global industry database
Duty Free World Council to build global industry database
15 September 2014
Duty Free World Council ‘up and running’
Duty Free World Council ‘up and running’
23 May 2014
Duty Free World Council is born at IAADFS
Duty Free World Council is born at IAADFS
17 March 2014
